Privacy Policy

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 Checsupport – NDIS Service Provider 

 Effective Date: 13/04/2025

 Checsupport is committed to protecting your privacy and the confidentiality of your personal information. We manage all personal and sensitive information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission standards. 

 1. What Information We Collect 

We may collect personal information such as:

• Name, date of birth, and contact details
   
• NDIS participant number and plan details
   
• Health, medical, or disability-related information
   
• Emergency contact and next-of-kin information
   
• Cultural background, communication preferences, and support needs
   
• Feedback, complaints, or service history

 2. How We Collect Information 

We collect your information:

• Directly from you, your guardian, or nominee
   
• Through service intake forms, consultations, and communications
   
• From health professionals, government agencies, or support coordinators (with consent)

 3. Why We Collect Your Information 

 We collect your information so we can: 

• Deliver safe, person-centred services that meet your individual needs
   
• Manage service agreements and bookings
   
• Communicate with you and your support team
   
• Meet our legal obligations under the NDIS framework
   
• Improve our services and respond to feedback or complaints

 4. How We Store and Protect Your Information 

We store your information securely in locked or password-protected systems. Access is limited to authorised staff only. We take all reasonable steps to: 

• Prevent unauthorised access, loss, misuse, or disclosure
   
• Maintain the accuracy and integrity of your records
   
• Comply with NDIS and government data protection requirements

 5. Who We Share Your Information With 

 We will only share your information: 

• With your consent
   
• With your nominated representatives or support providers (as required for your care)
   
• When required or authorised by law (e.g., NDIS Commission, emergency services)
   

We never sell or rent your information to third parties.

 6. Accessing and Updating Your Information 

 You have the right to: 

• Request access to your personal information
   
• Ask us to correct any inaccurate or incomplete details
   

To make a request, please contact us using the details below.

 7. How to Make a Privacy Complaint 

If you believe your privacy has been breached, please contact us directly. We will investigate and respond promptly.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or the NDIS Quality and Safeguards Commission at www.ndiscommission.gov.au.

 8. Contact Us 

 Checsupport

📞 0420868340
✉️ support@checsupport.com.au
🌐 https://checsupport.com.au

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